Technical Monitoring Operator (MN4DA) (w/m/d)
Permanent Employment, Experienced Position - Timișoara- Responsibility for operating and owning the MN4DA Log Management service (Technical Service Owner)
- Close collaboration with the existing monitoring team (MN4DCM)
- Contributing to a shared team responsible for delivering both services coordinated
- Service-oriented and operational leadership
- Responsibility for the optimization and operation of open-source-based monitoring and observability solutions in sophisticated, modern IT infrastructures
- Continuously assess and refine monitoring configurations to optimize system performance, reduce downtime, and improve visibility of infrastructure and application status
- Customization of functions according to customer requirements
- Configuration of status and performance measurements as well as customized dashboards, reports and alarms
- Troubleshooting and performance optimization with server and application experts to solve problems and improve monitored IT systems
- Processing of incoming emails and tickets in relation to incidents, changes and tasks
- Participation in on-call duty outside office hours for prio 1&2 service incidents in the IT monitoring systems for which you are responsible
- Degree in computer science, information technology or a related field or comparable training with professional experience
- Knowledge and practical experience with monitoring & observability solutions, as well as log management tools; ideally with open-source-based tools such as Nagios, Icinga, Checkmk, Prometheus, Kubernetes, Docker, Jupyter, PostgreSQL, Opensearch-Stack, Graylog, Django,React-SPA w. TypeScript, MapLibre for Map visualization, ECharts for diagrams/charts and TailwindCSS as Design System
- Knowledge of customizing and extending dashboards, alert rules, reporting, and integrations
- Linux Admin knowledge
- Good understanding of IT infrastructures (cloud, on-premise, virtual machines, containers, microservices) and their monitoring + logging
- Good knowledge of Standard ITIL processes and tools, ideally experienced Service Now user
- High degree of independent and self-reliant work
- English skills (written and oral); German skills appreciated
- Modern workplaces and equipment
- Flexible working hours and extensive home office regulations
- Dynamic company development
- Comprehensive training and further education opportunities
- Collaborative and supportive team culture with a strong focus on knowledge sharing and professional growth
- Additional annual leave days beyond the statutory entitlemen
ABOUT US
Manage Now is a leading IT service and managed services provider for enterprises and public institutions that want to strategically develop their IT while ensuring stable operations at the same time. With over 50 years of combined IT and project experience, we take responsibility for complex IT landscapes. In doing so, we combine consulting, operations, and transformation in an integrated approach, creating the foundation for IT that functions reliably while remaining controllable. Our integrated portfolio ranges from sovereign cloud and hybrid and multi-cloud to SAP and application management, as well as security and modern workplace environments, creating the foundation for IT that functions reliably while remaining controllable. Organizations can decide for themselves how much responsibility they want to hand over, from individual services to full end-to-end operational responsibility.